CS.04Government · East Africa
East African Municipal Programme — Municipal services modernisation.
A municipal modernisation programme covering three East African capital cities deployed Civitas with Payvera-settled fee collection, Identra-backed citizen accounts and Workverge field-team coordination.
CS.04.MXProgramme metrics
- Citizen accounts1.2M
- Fees settled · annuallyUSD 18M
- Service request SLA−63%
- Field-team utilisation+34%
CS.04.OUTProgramme outcome
Three capital cities live in 5 months on managed SaaS with a clean upgrade path to customer-cloud once the regional datacenter completes; programme budget came in 12 % under estimate.